Careers

About the Role

We are looking for a passionate and strategic Manager / Senior Manager, Community Engagement to lead key initiatives in community outreach, donor relations, fundraising, volunteer management, and event planning. This role plays a critical part in enhancing our visibility, deepening relationships with stakeholders, and mobilising resources to support our mission.

Why Join Us?

• Opportunities for career growth and professional development in a dynamic, purpose-driven environment.
• A collaborative and supportive team culture where your ideas and contributions matter.

KEY RESPONSIBILITIES

Community Engagement & Donor Relations

• Develop and implement strategies to engage individuals, corporations, foundations, and family offices.
• Build and maintain strong relationships with donors and partners through effective stewardship.
• Drive donor acquisition, retention, and increase lifetime value.
• Oversee and optimise donor databases and CRM systems to enhance engagement and analytics.

Fundraising & Resource Mobilisation

• Plan and execute integrated fundraising campaigns, including direct mail, digital appeals, and corporate sponsorships.
• Lead the planning of fundraising events aligned with organisational goals and donor expectations.
• Develop annual fundraising strategies, reports, and performance reviews for leadership and board.
• Cultivate partnerships that boost the organisation's visibility and credibility.

PR & Communications

• Oversee the creation of marketing and communication materials across digital and traditional platforms.
• Manage media relations to elevate the organisation's brand and strengthen public relations.
• Ensure consistent messaging across all stakeholder touchpoints.
• Support internal communications to keep staff updated on organisational activities.

Event Planning & Stakeholder Engagement

• Conceptualise and execute donor appreciation events, community outreach programmes, and strategic engagement activities.
• Collaborate with teams to ensure smooth and efficient event delivery.
• Measure event effectiveness and gather stakeholder feedback for continuous improvement.

Volunteer Management

• Lead and oversee volunteer management strategies to engage and retain volunteers.
• Integrate volunteer and donor management systems for enhanced communication and resource mobilisation.
• Maintain central databases for efficient volunteer and donor recognition.

Team Leadership & Collaboration

• Supervise, mentor, and develop team members, fostering a collaborative and high-performance work culture.
• Set clear objectives, conduct performance reviews, and support professional development.
• Promote synergy across community engagement, volunteer management, and fundraising teams.

REQUIREMENTS

• A degree in Marketing, Mass Communications, Public Relations, or a related field, or equivalent practical experience.
• 3-5 years of relevant managerial experience in community engagement, fundraising, communications, stakeholder management, or related fields (e.g., non-profit, public sector, or corporate roles).
• Strong stakeholder management and relationship-building skills.
• Excellent written and verbal communication abilities.
• Proficiency in CRM systems, digital tools, and social media platforms.
• Resourceful, adaptable, and aligned with the organisation’s mission and values.
• Candidates with more extensive experience may be considered for the Senior Manager role.

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

About the Role

We are looking for a Finance Executive to support the organisation's finance and accounting functions. The successful candidate will be responsible for financial transactions, account reconciliations, fixed asset management, statutory reporting, budgeting support, and other finance-related duties.

Key Responsibilities

• Maintain accounting records and process financial transactions.
• Verify and process payments, claims, and receipts.
• Support cash flow and banking administration.
• Manage fixed asset records and annual verification exercises.
• Assist with audits, regulatory submissions, and funding reports.
• Support budgeting and management reporting.
• Participate in process improvement initiatives and other assigned projects.

Requirements

• • Diploma in Accounting / LCCI Accounting certificate equivalent.
  • Minimum 4-year experience in finance or accounting functions.
  • Proficient in Microsoft Excel and accounting systems.
  • Strong analytical, organisational, and interpersonal skills.
  • Meticulous, responsible, and able to work independently and as part of a team.
  • Experience in the social service or non-profit sector will be an advantage.

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

About the Role

Support the Head of Senior Service in overseeing operations across multiple programmes and service sites. This role is responsible for ensuring smooth service delivery, strengthening day-to-day management practices, and supporting service leads to achieve performance, quality, and compliance standards.

KEY RESPONSIBILITIES

• Oversee day-to-day operations across multiple programmes and service sites, ensuring services are delivered in line with approved models, SOPs, and funding requirements.
• Provide guidance and support to service leads, strengthening their ability to manage teams, service delivery, and operational challenges
• Monitor key performance indicators (e.g. utilisation, attendance, outputs, basic outcomes) and work with teams to address gaps and improve performance
• Ensure compliance with funding conditions, reporting requirements, and audit standards, and follow up on any findings or gaps
• Oversee client processes such as intake, referral, care coordination, and follow-up to ensure services are delivered smoothly and consistently
• Work across teams (e.g. social work, counselling, community care) to support coordinated and integrated service delivery
• Support manpower planning, staff deployment, and day-to-day operational resource management
• Support budgeting and financial monitoring, including tracking expenditure, resource utilisation, and highlighting variances or risks
• Monitor service capacity and flag operational risks (e.g. staffing gaps, service bottlenecks) with recommendations for action
• Liaise with external stakeholders (e.g. AIC, MSF, NCSS, community partners) on operational matters and support audits, reviews, and reporting requirements

REQUIREMENTS

• Degree in a relevant field (eg. Social Work, Psychology, Social Sciences, Healthcare Management).
• 8-10 years of relevant experience, with at least 5 years in a supervisory or management roles.
• Experience overseeing programmes or services in social service, community care, or healthcare settings preferred.
• Familiar with programme operations, reporting requirements, and compliance standards.
• Exposure to budgeting or resource planning will be an advantage.
• Able to manage multiple priorities and work across teams in a structured environment.

What We’re Looking For

• Hands-on and dependable in managing operations.
• Able to guide and support service leads while maintaining accountability.
• Comfortable working with data and following through on performance issues.
• Organized and attentive to compliance and operational details.
• Able to work with different stakeholders to keep services running smoothly.

Why Join Us?

Join a team that is committed to delivering meaningful services to seniors in the community. This role offers a solid opportunity to build leadership experience, manage multiple services, and contribute to improving service delivery on the ground.

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

Job Description

The Assistant Senior Social Worker is one who consistently demonstrates competencies in all Social Worker’s Fundamental Work areas such as case work and counselling, engagement with stakeholders, implementation of programmes and outreach to the community.

He/She will lead or co-lead a team in implementing programmes as well as supervise junior staff according to the SASW and FSC’s supervision guidelines. He/She should also amplify and align with the values and culture of the agency and the profession as well as be a good role model to his/her peers and staff in the FSC.

Key Responsibility Areas:

A) Information and Referral (I&R)

1) Provide Information and Referral (I&R) service based on REACH Family Service Centre (FSC) Service Manual’s guidelines and MSF’s Service and Practice Standards for FSC.

2) To ensure proper follow up ,documentation and closure of all outstanding matters related to the I&R.

B) Casework and Counselling (C&C)

1) Maintain an active caseload of 15-20 cases at any one time.

2) Provide Casework and Counselling (C&C) service based on REACH FSC’s Service Manual’s guidelines and MSF’s Service and Practice Standards for FSC.

3) Ensure that Key performance Indicators (KPI) and standards of C& C are met.

4) Use casework and counseling related skills to assist and intervene with clients while adhering to the profession’s Code of Ethics

5) Ensure timely and professionally written case recordings(session, tele[1]conversation, case conferences, home visit reports) after each contact with client, client’s family members and other members related to the case and uploaded in the SSNET with every corresponding session entered in the SSNET.

6) To ensure continual development of professionalism and competencies in order to meet the objectives of the FSC work. This includes completing essential training modules required by MSF.

C) Supervision

1) To familiarize and adhere to supervision guidelines and practices based on REACH FSC Supervision Manual.

2) To attend regular structured supervision session with supervisor.

3) To ensure continual development as a supervisor by taking on activities such as supervision trainings and participating in Supervision of Supervision (SOS).

4) To provide clinical, administrative, and supportive supervision to 3-4 supervisees.

5) To provide regular feedback and conduct annual appraisal of supervisees.

6) To undertake supervision of interns when necessary, upon meeting the requirements of the Tertiary Institutions.

7) To provide adhoc and coverage consults and supervision to junior staff in the FSC.

D) Programme/ Group Work Development and Community Outreach

1) Systematically develop, plan and lead evidence based programmes / group-work with research components such as needs assessment and programme evaluation.

2) Lead/ Co-lead and manage a team of staff in accomplishing objectives of programme/groupwork.

3) Collaborate with other organizations/community stakeholders in planning and implementation of programme / group work plans.

4) Manage resources (manpower, partners, volunteers, etc) needed within the approved budget for the delivery of programme / groupwork

5) Network with community organizations and stakeholders to strengthen inter-agencies collaboration to enhance service delivery to service users and outreach to the community.

6) To familiarize with community work guidelines as stated in REACH FSC and CSWP Community Work Manual

E) Others

1) Undertake any other responsibilities and duties as assigned eg. committee work that relates with staff/ RCSS in bonding and image building of the agency.

Job Requirements

Technical Competencies:

• Possess at least a Degree in Social Work or Graduate Diploma in Social Work

• With a minimum of 3-4 years of relevant experience in Family Service Centre setting

• Conversant in English; proficiency in additional languages commonly used by service users would be an advantage

• Salary commensurates with experience

Core Competencies:

• Good communication and interpersonal skills

• A good team player, dynamic and self-motivated

• Has a strong passion in reaching out and making a difference in the lives of the needy

REACH Family Service is a community based social service agency commissioned and funded by the Ministry of Social and Family Development. We serve vulnerable and low-income families and individuals residing in the Bishan, Sin Ming, Shunfu and Thomson vicinity. We collaborate with clients to harness their strengths and resources as well as to provide the support they need to face challenges and strengthen family bonds.

JOIN US if you are a passionate individual, service oriented and a team player committed to exemplify the values of the profession and the agency.

The role of the Social Worker is to provide support for low-income and/or vulnerable individuals and families with social and emotional issues, and work towards stability, self-reliance and social mobility.

He / She is responsible to develop and implement intervention plans according to professional judgement and knowledge, conduct casework and group work as well as implement and evaluate community development activities and programmes to address service gaps in the community.

Key Responsibilities:

• Provide casework intervention, counselling and information & referral to families in line with REACH FSC Guidelines and MSF’S Services and Practice Standards for FSC.
• Attend to callers/walk-ins and refer clients to appropriate agencies.
• Maintain timely and detailed case recordings.
• Ensure KPIs and standards of C&C are met.
• Participate in supervision sessions and maintain proper recording of supervision, especially for risk cases.
• Undertake supervision of interns, if assigned.
• Develop, plan, lead, and evaluate evidence-based programmes/ group work with research components.
• Network and collaborate with other organization/community stakeholders in planning and implementation of programme/group work.
• Undertake additional responsibilities such as committee work for agency initiatives.

Requirements

• Candidates should possess a recognised Degree in Social Work or equivalent qualification recognised for Social Work practice in Singapore.
• Minimum 2 years of relevant experience
• Registered with Social Work Accreditation and Advisory Board
• Proficient in English and at least one other language
• Strong communication and interpersonal skills
• A good team player, dynamic and self-motivated
• Deep passion in reaching out and making a meaningful impact in the lives of those in need
• Only Singaporeans

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

About the Role
Join our team at REACH Senior Service’s Senior Care Centre and make a meaningful impact on seniors’ lives. As a Physiotherapist, you will support rehabilitation and wellness programmes that help seniors maintain mobility, strength, and independence through safe, evidence-based physiotherapy interventions.

Key Responsibilities

• Conduct basic physiotherapy assessments under supervision.
• Implement and monitor individualised exercise and rehabilitation programmes.
• Facilitate therapy sessions, group exercises, and mobility training.
• Maintain physiotherapy equipment and assistive devices.
• Observe, record, and report clients’ progress to the supervising Physiotherapist.
• Educate clients and caregivers on safe mobility and home exercises.
• Collaborate with multidisciplinary teams for holistic care plans.
• Maintain accurate documentation and assist with scheduling therapy sessions.
• Support health promotion programmes and participate in audits and quality improvement initiatives.

Requirements

• Degree in Physiotherapy or equivalent qualification recognised by AHPC.
• Eligible for registration or conditional registration with AHPC.
• 1–2 years of relevant experience in eldercare, rehabilitation, or community settings preferred.
• Good communication, teamwork, and interpersonal skills.
• Passionate about promoting active ageing and improving seniors’ quality of life.

Location: Senja

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

Marketing & Communications Intern (Content Creation) - End July to Feb 2027

Job Responsibilities

• Capture and produce high-quality photo and video content for digital platforms, campaigns, and organisational needs
• Support end-to-end media production, including filming, editing, and post-production (short-form and long-form videos)
• Conceptualise and create engaging visual storytelling content for social media and communications materials
• Contribute creative ideas for campaigns, content series, and PR initiatives
• Provide on-ground support for community and fundraising events, including photography and videography coverage
• Assist with content organisation, data entry, and basic database management

Job Requirements

• Strong interest in photography and videography
• Basic proficiency in Canva, Adobe Photoshop, Lightroom, and CapCut (or other video editing software)
• Organised and able to manage multiple tasks
• A collaborative team player with a proactive attitude
• Passion for community work and social impact
• Available for a minimum commitment of 3- 6 months

Job Description: