Our Counselling rates are very affordable at $80.00 to $120.00 an hour.  A peak hour surcharge of $20.00 applies for counselling after office hours (from 6.00pm to 9.00pm).  Special rates are available for students, subject to terms and conditions.

Booking is simple, just follow the steps below:

STEP 1 : Before you book for our services, view the counsellor profiles above to choose a counsellor you are comfortable with.

STEP 2 : REGISTER HERE if you are using our counselling services for the first time AND after you have finished reading these instructions.  You will be directed to book the counselling session and make payment after registering.

Otherwise, click the ‘Book Now’ button below after you have finished reading these instructions.

STEP 3 : Select the counsellor of your choice and desired service and then book the date/time you want.  When you click a date/time that is available, you will be directed to another page to make payment and complete the booking.  If you cannot move to the payment page, it means there is insufficient time for a counselling session (+ buffer time) and you will have to try another date/time until you can move to the payment page and complete the booking.  

If you still have difficulty finding available slots, please call 68010730 or email counselling@reach.org.sg for assistance.

STEP 4 : You need to make payment online using debit/credit card by clicking the Stripe or PayPal icon.  Note that you DO NOT need to log in to Paypal or Stripe to make payment.  You will receive an electronic invoice shortly after you have paid using debit/credit card.

Otherwise, click the ‘Pay later with PAYNOW/PAYLAH’ option to confirm your booking.  For this option, you will receive an email with instructions on how to do the PAYNOW/PAYLAH payment. Please ensure you make the payment within 24 hours of your booking to ensure your appointment is not cancelled. An electronic invoice will be sent to you via email once the payment is processed (usually within 3 days).

On successful booking, you should receive a booking confirmation email.  Try looking in the ‘Junk email’ folder if you did not receive the email.  Please keep the booking confirmation email as it contains several useful links :

• Online meeting link (if you have requested for an online service)
• Link to reschedule appointment
• Link to cancel appointment. DO NOTE that there is NO REFUND for cancelled appointments or no-shows regardless whether you have or have not received the invoice.