Careers

Description

The Assistant Head of Department supports the Head of Department in providing strategic, clinical and operational leadership for REACH Counselling and Mental Health (RCMH). The role translates the department’s direction into effective services, sound practice standards and sustainable systems that deliver quality outcomes for individuals and families.

Working closely with the Head of Department, the Assistant Head oversees service delivery, clinical governance, staff capability, programme development, partnerships and departmental operations. The incumbent also maintains a selected practice or supervisory portfolio, provides leadership for complex and high-risk matters, and deputises for the Head of Department when required.

Roles and Duties

Strategic and Service Leadership

• Support the Head of Department in developing and implementing RCMH’s strategy, annual workplan, service priorities and performance targets.
• Translate organisational and sector priorities into service models, programmes, workflows and implementation plans.
• Monitor service demand, client outcomes, capacity, caseloads and emerging needs, and recommend timely service improvements.
• Lead assigned departmental initiatives and deputise for the Head of Department in designated meetings and decision-making forums.
• Contribute to departmental budgeting, resource allocation, manpower planning and risk management to support sustainable service delivery.

 Clinical Governance and Practice Quality

• Strengthen clinical governance through clear practice standards, protocols, documentation requirements, case review processes and quality assurance mechanisms.
• Provide consultation and direction for complex, high-risk and ethically challenging cases, including escalation and safety planning.
• Conduct case audits and review service data, incidents, feedback and outcomes to identify practice gaps and improvement priorities.
• Promote evidence-informed, trauma-informed and culturally responsive practice across counselling and mental health services.
• Maintain a selected clinical or supervisory portfolio, where required, to remain connected to frontline practice.

People Leadership and Capability Development

• Supervise and support assigned team leads and practitioners, setting clear expectations and fostering accountability, collaboration and psychological safety.
• Support recruitment, onboarding, deployment, performance management, succession planning and retention of staff.
• Identify competency gaps and develop supervision, training, coaching and professional development plans.
• Build leadership capacity among senior practitioners and emerging leaders to ensure continuity of service and practice standards.
• Promote staff wellbeing and sustainable practice, including appropriate workload management and support following critical incidents.

Operations, Performance and Governance

• Oversee departmental workflows, service standards, record management, data quality and timely reporting to management, funders and relevant authorities.
• Track key performance indicators, client outcomes, utilisation, waiting time, caseload distribution and budget performance, and follow through on corrective actions.
• Ensure compliance with organisational policies, funding requirements, professional ethics, data protection, safety requirements and applicable legal or regulatory standards.
• Support audits, incident reviews, business continuity planning and the management of operational and clinical risks.

Service Development, Partnerships and Other Duties

• Lead or support the design, implementation and evaluation of counselling and mental health programmes, service innovations and research or evaluation initiatives.
• Develop strategic partnerships and referral pathways with government agencies, healthcare providers, social service agencies, community partners, funders and professional bodies.
• Represent RCMH in assigned internal and external platforms, and contribute professional perspectives to cross-departmental and sector initiatives.
• Undertake other responsibilities, projects and duties assigned by the Head of Department or Cluster Head.

Requirements

• Recognised Master’s degree in Counselling, Psychology, Social Work or a related discipline.
• At least 10 years of relevant experience in counselling, mental health or social services, including substantial supervisory or management experience.
• Relevant professional registration or accreditation, where applicable; recognized supervision credentials are an advantage.
• Demonstrated experience in clinical governance, complex case consultation, service or programme development, and quality improvement.
• Strong people leadership, supervision, coaching and change management capabilities.
• Sound understanding of the Singapore social service and mental health landscape, relevant policies, ethical requirements and inter-agency systems.
• Strong analytical, planning and problem-solving skills, with the ability to use service data and evidence to guide decisions.
• Excellent communication, stakeholder engagement and partnership-building skills across frontline, management and external stakeholders.
• Able to exercise sound judgement, manage competing priorities and respond calmly to complex or high-risk situations.

Work Location: Shunfu

Assistant Manager, Human Resource

About the Role

Join us as Assistant Manager, Human Resource and help deliver accurate, responsive and employee-focused HR operations. Working closely with the Senior/Manager, Human Resource, you will manage diverse portfolios, guide junior team members and partner with stakeholders to strengthen HR practices across the organization.

Key Responsibilities

• Own critical HR operations across payroll, compensation and benefits, employee records, flexible work arrangements and statutory submissions.

• Support the employee journey through recruitment, onboarding, employee movement, workplace matters and offboarding.

• Turn data into action by supporting salary reviews, workforce planning, HR reporting and practical process improvements.

• Bring people’s initiatives to life through engagement programmes and selected organization-wide activities.

• Guide and strengthen the team by reviewing work, coaching junior HR team members and reinforcing sound controls.

• Safeguard workplace access by overseeing security access systems and maintaining custody of master access assets administration.

What You Bring

• Bachelor’s degree in Human Resource Management, Business Administration or a related field.

• At least 5 years of progressive HR generalist experience, with hands-on responsibility for payroll, compensation and benefits, staff insurance, statutory submissions and flexible work arrangements.

• Strong working knowledge of Singapore employment legislation, payroll practices and statutory requirements.

• Proficiency in HRIS and payroll systems, preferably Infotech, and Microsoft Excel.

• Strong communication, stakeholder management, analytical and problem-solving skills, with sound judgement and discretion.

• Salary commensurate with experience.

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

Work Location: Bishan

Make a Difference in the Lives of Individuals and Families

We are seeking a passionate and experienced Assistant Senior Social Worker to join our Family Service Centre team. In this role, you will provide casework and counselling services, lead programmes, engage community stakeholders, and support the development of junior social work professionals.

Key Responsibilities

• Provide casework, counselling, information and referral services to individuals and families.
• Manage and support clients with complex psychosocial needs.
• Develop, implement, and evaluate group work and community programmes.
• Collaborate with community partners and stakeholders to enhance service delivery.
• Supervise and mentor junior social workers, interns, and support staff.
• Maintain timely and accurate case documentation in accordance with professional and organisational standards.

Requirements

• Possess a recognised Degree or Graduate Diploma in Social Work recognised for Social Work practice in Singapore.
• Minimum 5 years of relevant social work experience, preferably in a Family Service Centre or community-based setting.
• At least 2–3 years of experience providing supervision, mentoring, or guidance to junior social workers, social work associates, interns, or students.
• Strong casework, counselling, and stakeholder engagement skills.
• Good communication, interpersonal, and report-writing abilities.
• A team player who is self-motivated and committed to serving vulnerable individuals and families.

What We Offer

• Meaningful and rewarding work.
• Professional development and supervision opportunities.
• Supportive and collaborative work environment.

REACH Family Service is a community based social service agency commissioned and funded by the Ministry of Social and Family Development. We serve vulnerable and low-income families and individuals residing in the Bishan, Sin Ming, Shunfu and Thomson vicinity. We collaborate with clients to harness their strengths and resources as well as to provide the support they need to face challenges and strengthen family bonds.

JOIN US if you are a passionate individual, service oriented and a team player committed to exemplify the values of the profession and the agency.

The role of the Social Worker is to provide support for low-income and/or vulnerable individuals and families with social and emotional issues, and work towards stability, self-reliance and social mobility.

He / She is responsible to develop and implement intervention plans according to professional judgement and knowledge, conduct casework and group work as well as implement and evaluate community development activities and programmes to address service gaps in the community.

Key Responsibilities:

• Provide casework intervention, counselling and information & referral to families in line with REACH FSC Guidelines and MSF’S Services and Practice Standards for FSC.
• Attend to callers/walk-ins and refer clients to appropriate agencies.
• Maintain timely and detailed case recordings.
• Ensure KPIs and standards of C&C are met.
• Participate in supervision sessions and maintain proper recording of supervision, especially for risk cases.
• Undertake supervision of interns, if assigned.
• Develop, plan, lead, and evaluate evidence-based programmes/ group work with research components.
• Network and collaborate with other organization/community stakeholders in planning and implementation of programme/group work.
• Undertake additional responsibilities such as committee work for agency initiatives.

Requirements

• Candidates should possess a recognised Degree in Social Work or equivalent qualification recognised for Social Work practice in Singapore.
• Minimum 2 years of relevant experience
• Registered with Social Work Accreditation and Advisory Board
• Proficient in English and at least one other language
• Strong communication and interpersonal skills
• A good team player, dynamic and self-motivated
• Deep passion in reaching out and making a meaningful impact in the lives of those in need
• Only Singaporeans

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

Work Location: Bishan/ Sin Ming/ Shun Fu

Contract Duration: 3-Year Contract

We are seeking a passionate and motivated Programme Executive to support the planning, coordination, and delivery of a community-based sports programme for children aged 7 to 12 years old. This roleplays an important part in fostering children's holistic development through sports participation, volunteer engagement, and community partnerships.

Key Responsibilities:

• Plan, coordinate, and implement sports and recreational activities for children.
• Facilitate engaging programmes that promote teamwork, resilience, discipline, and sportsmanship.
• Support the recruitment, training, deployment, and engagement of volunteers.
• Build and maintain positive relationships with schools, community partners, sponsors, and other stakeholders.
• Monitor programme schedules, budgets, and deliverables to ensure effective implementation.
• Collect and maintain programme data, prepare reports, and support programme evaluation efforts.
• Ensure programme activities are conducted in a safe, inclusive, and child-friendly environment.

Requirements:

• Diploma or Degree in Sports Management, Physical Education, Community Development, Social Work, or a related field.
• Minimum 2–4 years of relevant experience in programme management, coaching, youth work, community engagement, volunteer management, or related areas.
• Strong communication, interpersonal, and organisational skills.
• Proficient in Microsoft Office applications.
• Able to work independently and collaboratively in a team environment.
• Passion for youth development, community engagement, and sports..

What We Offer:

• Meaningful opportunity to make a positive impact on children's lives through sports.
• Collaborative and supportive work environment.
• Professional development and learning opportunities.

We welcome applications from all suitably qualified candidates. Selection will be based on merit, skills, experience, and organisational fit. 

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

Work Location: Bishan/ Sin Ming/ Shun Fu

Job Description & Requirements

Case Manager

Job Description

The Case Manager provides professional counselling, case management and intake services to individuals and families. The role involves assessing clients’ needs, developing and implementing intervention plans, providing follow-up, and working with community partners and multidisciplinary teams to support positive outcomes.

The role also supports programme development, outreach, training, mentoring and consultancy, while maintaining proper case documentation and service records.

KeyResponsibilities

Counselling& Case Management

• Conduct intake and consultation, counselling and casework in accordance with organisational guidelines and professional standards.

• Conduct assessments and provide appropriate counselling and case interventions based on clients’ needs.

• Manage an assigned caseload independently, including follow-up and case closure.

• Support clients in crisis situations and escalate cases to supervisors when required.

• Develop and implement intervention plans based on professional judgement.

• Collaborate with relevant agencies, community partners and multidisciplinary teams in case management.

• Participate in clinical supervision and case discussions.

Programme Development & Outreach

• Develop and implement preventive, outreach and support programmes that complement counselling services.

• Collaborate with community stakeholders and volunteers in programme planning and implementation.

• Monitor programme outcomes and identify opportunities for service improvement.

• Support mentoring, training and consultancy initiatives.

Administration& Professional Practice

• Maintain accurate case records, client databases and programme documentation.

• Prepare and submit required reports and statistics.

• Provide guidance or supervision to interns, new counsellors and support staff where assigned.

• Undertake other duties and projects as assigned.

Requirements

• Degree in Counselling or a relevant discipline.

• Minimum 2 years of relevant clinical counselling or case management experience, preferably in motivational, marital or couple counselling.

• Graduate Diploma in Couple and Family Therapy is an advantage.

• Good communication, interpersonal and stakeholder management skills.

• Self-motivated, collaborative and committed to supporting individuals and families.

• Passion for making a positive difference in the lives of individuals and families.

• Salary commensurate with experience.

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

Work Location: Bukit Batok 

Job Description & Requirements

Description

Community Resource, Engagement and Support Team (CREST), serves as a community touchpoint for persons with or who are at risk of mental health conditions (including dementia and their caregivers). CREST conducts outreach events/activities to promote mental health awareness as well as identify targeted cases for those who require more support for their mental health needs.

The Social Work Associate is a team player with daily administrative and operational support for the purpose of CREST service development and implementation. He/ She will be involved in coordinating outreach events and activities and take on a load of cases suitable to their developmental level.

Roles and Duties

A) Information and Support

· Provide dementia/mental health awareness and information on managing dementia, coping strategies for all clients reached out, including those identified to be at risk, and their caregivers.

· Provide basic emotional support to all clients or caregivers of persons with dementia/mental health conditions or who are at risk of dementia/mental health issues.

B)

· Assist Social Workers in monitoring assigned clients and to follow-up on client needs until the handover is completed.

· Coordinate care support to client where necessary.

· In-charge of timely data collation and quarterly report submission, as well as generating reports, in accordance with the CREST programme.

· Store and maintain data and documents, in accordance with the CREST programme requirement, as well as the prevailing personal data protection and security guidelines.

C)

· Provide administrative or logistical support to the team in running client-related support and/or other CREST activities.

· Assist in coordinating and planning outreach and engagement events with other community partners and agencies.

· Conduct screening for clients referred from other service partners and those at risk within the community with an agreed upon identification tool (GAD/PHQ/AMT/EBAS & etc.).

D)

· Prepare the necessary resource material to be provided to clients and caregivers.

· Undertake any other responsibilities and duties as assigned.

Requirements

· Possess a diploma certification or relevant social service certification.

· Candidates without a diploma but with relevant experience may also be considered.

· Proficient in spoken and written English for client engagement, report writing, and coordination with stakeholders.

· Ability to communicate in additional languages or dialects may be useful for engaging with diverse community groups.

· Proactive and responsive in client interactions and outreach efforts

· Passionate to work in the mental health sector and community service sector.

· Keen interest in working with people on one-to-one basis or centre-based group activity.

· A well-organized, meticulous team player who can also work independently.

· Salary commensurates with experience

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

Work Location: Bukit Batok

Assistant Head, Counselling and Mental Health

Join REACH Community Services to help shape and strengthen counselling and mental health servicesfor individuals and families. As Assistant Head of Department, you will partner the Cluster Head to provide strategic, clinical and operationalleadership, drive service excellence, and build a strong, capable team.

About This Role

This role offers theopportunity to shape service development, strengthen clinical governance andbuild partnerships that improve outcomes for the communities we serve.

Key Responsibilities

• Strategic & Service Leadership: Support departmental strategy, workplans, service delivery, resource planning and continuous improvement.

• Clinical Governance & Quality: Strengthen clinical standards, oversee case reviews and quality assurance, and provide guidance on complex or high-risk cases.

• People Leadership: Supervise and develop practitioners and team leads, support workforce planning, and foster a collaborative and supportive team culture.

• Operations & Performance: Monitor service outcomes, caseloads, key performance indicators, budgets and compliance with relevant policies and professional standards.

• Programme Development & Partnerships: Lead service innovations, strengthen referral networks, and represent RCMH in cross-sector collaborations.

• Clinical Practice: Maintain a selected clinical or supervisory portfolio, where required, and deputise for the Head of Department when assigned.

Requirements

• Recognised Master’s degree in Counselling, Psychology, Social Work or a related discipline.

• At least 10 years of relevant experience in counselling, mental health or social services, including substantial supervisory or management experience.

• Relevant professional registration or accreditation, where applicable. Recognised supervision credentials are an advantage.

Salary commensurate with experience

Work Location: Bukit Batok

Social Worker (CREST)

REACH Community Services

The Community Resource, Engagement and Support Team (CREST) serves as a first point ofcontact for mental health support in the community. Through outreach, early identification and care coordination, CREST connects individuals experiencing or at risk of mental health conditions and dementia, as well as their caregivers, to appropriate support and resources.

The Social Worker (CREST) conducts community outreach, provides assessment and case management, and connects clients and caregivers to appropriate support. Join us in promoting mental wellness, strengthening caregiver support and building a more inclusive, dementia-friendly community.

KeyResponsibilities

• Community Outreach & Engagement: Plan and conduct outreach activities to raise awareness of mental health and dementia, promote early identification and engage community partners.
• Assessment & Case Management: Assess clients’ needs, provide basic emotional support, coordinate care and facilitate referrals to appropriate services, ensuring continuity of support.
• Programme Development: Organise cognitive stimulation activities, mental health and dementia screening initiatives, and community programmes to support early intervention.
• Caregiver Support: Maintain the Caregiver Support NetworK (CSN), support caregiver group sessions and contribute to dementia-friendly community initiatives.
• Documentation & Administration: Maintain accurate client records, programme data and reports in accordance with CREST requirements and data protection guidelines.
• Collaboration & Development: Work with community partners and stakeholders, participate in relevant training and supervision, and contribute to service improvement initiatives.

Requirements

• Degree or Graduate Diploma in Social Work.
• Good communication and interpersonal skills, with the ability to engage individuals, caregivers and community partners.
• Proficiency in English and a second language to support engagement with diverse communities. Ability to speak dialects is an advantage.
• A collaborative, proactive and self-motivated approach, with a genuine interest in mental health, dementia care and community work.
• Salary commensuates with experience.

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

Work Location: Bukit Batok

Job Description:

Social Worker(ICCP)

About the Role

The Social Worker(ICCP) provides clinical social work expertise within the Integrated Community Care Provider (ICCP) care model. The role supports clients with complex psychosocial and medical needs, working closely with Community Care Executives(CCEs), hospitals and community partners to develop coordinated and person-centred care plans.

KeyResponsibilities

Complex Case Management

• Manage a caseload of clients with complex psychosocial and medical needs, including health, financial, family/caregiving and safeguarding concerns.
• Conduct psychosocial assessments alongside nterRAI Check-Up assessments and develop appropriate care plans.
• Coordinate with hospital case management teams, medical social workers and other relevant stakeholders.

Clinical &Practice Support

• Provide specialist social work input for complex and high-risk cases, including safeguarding concerns, family violence, suicide ideation and financial hardship.
• Contribute clinical and psychosocial perspectives during case discussions and care planning.
• Participate in case discussions, supervision and reflective practice, and share knowledge with the ICCP team.

Cross-AgencyCoordination

• Serve as a key contact for engagement with acute care case management services.
• Support coordinated care planning involving hospitals, healthcare providers, and community agencies.

Documentation &Practice Standards

• Contribute to ICCP SOPs, care planning templates and social work practice standards.
• Maintain accurate and confidential documentation, particularly for complex and safeguarding cases.
• Support case audits and quality improvement activities.

Requirements

• Degree in Social Work from a recognised institution.

·      Minimum 2years of relevant experience in medical social work, or in case management roles such as the Community Case Management Service (CCMS) or Community Intervention Team (COMIT, a mental health support service) is preferred.

• Experience in managing complex psychosocial cases, safeguarding matters or crisis situations.
• Registration/eligibility with the Social Work Accreditation and Advisory Board (SWAAB) is preferred.

· Familiarity with interRAI (a standardised care needs assessment tool), and IT systems such as BRIGHT, CCPS, Scribe and AI tools is advantageous.

• Experience with relevant case management or digital systems and AI-enabled tools is an advantage.

Key Competencies

• Strong psychosocial assessment and case formulation skills.
• Sound judgement when managing complex or high-risk cases.
• Ability to develop practical, person-centred care plans.
• Strong communication and stakeholder engagement skills.
• Ability to collaborate effectively across healthcare and community care settings.
• Commitment to professional ethics, confidentiality and continuous learning.
• Salary commensuates with experience.

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

Work Location: Bukit Batok

Join Our Team as a Care Staff at REACH Senior Care Centre

Where compassion meets purpose, and every day makes a difference!

Are you someone who finds joy in caring for others and believes in the dignity of aging well? At REACH Senior Care Centre, we’re looking for dedicated individuals to be part of a team that transforms lives—one smile, one kind gesture, one moment at a time.

What You’ll Do

As a Care Staff member, you’ll be the heartbeat of our Centre, ensuring our seniors receive the highest quality care in a safe, clean, and nurturing environment. Your role goes beyond routine—it’s about building trust, creating joy, and being a steady presence in someone’s golden years.

Your responsibilities include:

• Conducting daily health and wellness checks, spotting changes in mood or cognition
• Assisting with personal hygiene, mobility, and transfers with dignity and care
• Leading engaging activities tailored to seniors’ abilities, including dementia-friendly programs
• Maintaining a clean and safe environment with strict infection control practices
• Documenting observations and updating care plans to ensure personalised support
• Administering first aid/CPR during emergencies (if certified)
• Guiding junior staff and volunteers in care techniques and dementia management
• Attending training to stay current with MOH standards and best practices

Who We’re Looking For

We’re seeking compassionate individuals who are ready to make a meaningful impact.

Requirements:

• Minimum Secondary School certification
• Proficient in English and ideally a second language or local dialect
• Patient, empathetic, and passionate about elder care
• Prior caregiving experience (hospital, nursing home, or family care) is a plus
• Comfortable using Microsoft Office applications
• A team player with strong communication and organisational skills
• Able to work independently and manage time effectively

Please email your resume to [email protected]. Only shortlisted candidates would be notified for an interview.

Work Location: Bukit Panjang (Senja)

Marketing & Communications Intern (Content Creation) - Oct to Feb 2027

Job Responsibilities

• Capture and produce high-quality photo and video content for digital platforms, campaigns, and organisational needs
• Support end-to-end media production, including filming, editing, and post-production (short-form and long-form videos)
• Conceptualise and create engaging visual storytelling content for social media and communications materials
• Contribute creative ideas for campaigns, content series, and PR initiatives
• Provide on-ground support for community and fundraising events, including photography and videography coverage
• Assist with content organisation, data entry, and basic database management

Job Requirements

• Strong interest in photography and videography
• Basic proficiency in Canva, Adobe Photoshop, Lightroom, and CapCut (or other video editing software)
• Organised and able to manage multiple tasks
• A collaborative team player with a proactive attitude
• Passion for community work and social impact
• Available for a minimum commitment of 3- 6 months

Work Location: Bishan

Fundraising & Events Intern

Job Responsibilities
• Support the planning and execution of fundraising campaigns and events
• Assist with event logistics, including registration, venue setup, vendor
coordination, and on-site event operations
• Coordinate with sponsors and partners to ensure smooth event delivery
• Support donor stewardship by assisting with thank-you letters, and post-event
follow-ups
• Provide support in developing fundraising materials, presentations, and
sponsorship proposals
• Assist with administrative work
Job Requirements
• Strong interest in fundraising and event management
• Good time management skills with attention to detail
• Proficient in Microsoft Office (Word, Excel) and Basic proficiency in Canva
• A collaborative team player with a proactive attitude
• Passion for community work and social impact
• Available for a minimum of 3–6 month

Work Location: Bishan