One session is about an hour long.

Typically we recommend 4-6 sessions, subject to a review with your counsellor.

All counselling sessions are by appointment. An assigned Counsellor will call, email or send a WhatsApp message to you to arrange an appointment. The session will be either during office/off-peak hours or peak hours as follows:

Office/off-peak hours: Mon to Fri, 9am-6pm Peak hours: Mon, 6pm-9pm (Not applicable during COVID-19 period*)

*Please note that opting for office/off-peak hours expedites appointments, and a surcharge of $20 applies for peak hour appointments.

For cancellation of counselling appointment without 24 hours’ (working day) prior notice, a $30 cancellation charge would be imposed.

Our counsellors have a Post-graduate Diploma in Counselling or Masters in Counselling.

Yes, we will try our best to meet your needs, but it is subject to the availability of our counsellors. Both the client and counsellor would have to mutually agree on the day and time of the counselling sessions which can fit both parties’ schedules.

Yes, we will try our best to accommodate your request, subject to the availability of our counsellors.

All information provided by you and all who attended counselling with you is kept confidential with the following exceptions:

a. When the counsellor makes an assessment that there is a foreseeable suicide risk

b. When the client acknowledges ongoing instances of incest, rape, abuse of a child, adult, elderly or disabled person

c. When the client reveals his/her intention to commit a crime or when he/she is assessed to be in danger to self, others and or society

d. When the information is subpoenaed by the court and/or the Ministry of Social & Family Development and/or National Council of Social Service.

The counsellor is bound ethically and legally to inform the relevant authorities in these cases.

Your identity and information shared are strictly confidential. However, if the situation involves threats to yourself, others and properties, criminal acts or intentions, we are liable to disclose the information to the relevant authorities.