For cancellation of counselling appointment without 24 hours’ (working day) prior notice, a $30 cancellation charge would be imposed.

One session is about an hour long.

Typically we recommend 4-6 sessions, subject to a review with your counsellor.

All counselling sessions are by appointment only. Dates and timings are made available through the booking website upon arrangement with the assigned Counsellor. The session will be either during office/off-peak hours or peak hours as follows:

Office/off-peak hours: Mon to Fri, 9am-6pm Peak hours: Mon, 6pm-9pm*

*A peak hour surcharge of $20.00 applies for counselling after office hours. 

Yes, we will try our best to meet your needs, but it is subject to the availability of our counsellors. Both the client and counsellor would have to mutually agree on the day and time of the counselling sessions which can fit both parties’ schedules.

Yes, we will try our best to accommodate your request, subject to the availability of our counsellors.

Our counsellors have a Post-graduate Diploma in Counselling or a Master's in Counselling or relevant qualifications. 

Yes. You can register for a child or adolescent below 21 years old by completing the registration form using your child's particulars.

Parental or legal guardian consent is required for all clients below 21 years old for counselling. Parent or guardian information are required as part of the registration process. 

For clients below 18 years old, a parent or adult family member is required to accompany the child for the first session. Following an initial discussion with the child or adolescent, the counsellor will determine the extent of parent or guardian involvement in the counselling process.

All information provided by you and all who attended counselling with you is kept confidential with the following exceptions:

a. When the counsellor makes an assessment that there is a foreseeable suicide risk

b. When the client acknowledges ongoing instances of incest, rape, abuse of a child, adult, elderly or disabled person

c. When the client reveals his/her intention to commit a crime or when he/she is assessed to be in danger to self, others and or society

d. When the information is subpoenaed by the court and/or the Ministry of Social & Family Development and/or National Council of Social Service.

The counsellor is bound ethically and legally to inform the relevant authorities in these cases.

Your identity and information shared are strictly confidential. However, if the situation involves threats to yourself, others and properties, criminal acts or intentions, we are liable to disclose the information to the relevant authorities.