Despite being a working adult and 30 years old, Vivian faced a strained relationship with her mother as she would often control her and often made harsh criticisms of her. This invariably led to Vivian experiencing low self-esteem, affecting her sense of self-worth. This led to poor coping mechanisms, deteriorating friendships and conflicts in the workplace. 

Vivian was able to recognise her problems, eventually seeking casework and counselling services at REACH Family Service. Through the help of her social worker, Vivian has been afforded a platform to learn and discuss concrete ways to grow her self-esteem and social skills. Her social worker has seen an apparent change in Vivian’s confidence as she no longer internalises the negative labels put on her. She has also acknowledged the unhealthy interactions with her mother and has been able to stand her ground and take active steps to control her emotions whenever conflicts arise.